Account Support Specialist

Yesterday

Apply Now

Receive Emails with Similar Jobs

National Safety Council

WebsiteLinkedInAll Job Openings

The National Safety Council is America’s leading nonprofit safety advocate – and has been for over 100 years$1. .$1

Safety Resources & Training • Workplace Safety • Transportation Safety • Teen & Distracted Driving • Home & Community Safety

201 - 500

💰 Grant on 2021-11

Description

• Coordinate training affiliate and instructor activity and attend to daily operations of state programs. • Orchestrate new and renewed contract agreements with training facilities for in-person training. • Design training schedules. • Review and qualify training affiliate applications/renewals. • Review and qualify prospective instructors; coordinate the processes to maintain active authorized instructors. • Determine eligibility, register and review prospective instructors, schedule instructor development and continuing education courses, order course materials, recommend authorization, and monitor instructor renewal schedule. • Draft written correspondence to provide information or to address regulatory compliance issues. • Process paperwork from in-person classes. • Conduct new business and current account management calls to promote program and revenue growth.

Requirements

• Associate’s degree and 3-5 years of relevant experience OR Bachelor's degree and at least 2 years of relevant experience • Proficient with Microsoft Outlook, Excel, Word, and Powerpoint • At least 2 years of relevant customer service or call center experience preferred • Requires basic knowledge and experience in own discipline; still acquiring higher-level knowledge and skills. • Solves a range of straightforward problems. • Analyzes possible solutions using established processes. • Receives close-to-moderate level of guidance and direction. • Makes decisions within guidelines and policies that impact own priorities and allocation of time to meet deadlines. • Excellent verbal and written communication skills. • Excellent interpersonal skills. • Professional and pleasant telephone manner. • Strong analytical and problem-solving skills. • Proficient with Microsoft Office Suite or related software. • Strong customer service and team orientation. • Data entry accuracy and integrity. • Is accountable for technical contribution to project teams.

Benefits

• At least 20 PTO days accrued 1 st year and 11 paid holidays • Flexible work arrangements • Comprehensive medical, dental, vision, and life insurance plans • Flex spending accounts for medical and dependent care • 403(b) & Roth 403(b) with employer match up to 6% • Reimbursable training • Student loan pay down • Dress for your day