Customer Support

UnitedMasters is a new music industry alternative that provides independent artists with premium music distribution services, a suite of tools to help them directly connect with fans, and opportunities for unique partnerships with some of the world’s biggest brands including the NBA, Bose, and iHeart. 

UnitedMasters allows artists to easily distribute their music to all major streaming services. Distributed artists become eligible to participate in a variety of advertisements, brand partnerships and other promotions that earn them money and bring in new fans. UnitedMasters also provides artists access to their streaming and social data so they can gain insight into how to maximize fan engagement. The most promising artists on the platform unlock access to a bespoke suite of promotional services like playlist pitching, marketing, PR, and promotion. UnitedMasters aims to give artists the tools to operationalize their independence and maximize their creative and economic potential.

UnitedMasters was launched in 2017 by Translation founder and music industry veteran Steve Stoute with a $70 million Series A led by Google’s corporate umbrella Alphabet alongside prestigious venture firm Andreessen Horowitz and entertainment giant 21st Century Fox. Led by a team of executives, marketers, engineers, and storytellers with backgrounds from YouTube, Soundcloud, Pandora, Instagram, Dropbox, Complex, and Vice, the platform positions talent for mainstream impact while allowing them to maintain full ownership over their master recording rights.

UnitedMasters

Manage customer support to enhance artists' experiences at UnitedMasters.

• Lead cross-functional operators and BPO resources to support artists
• Configure workflows for chatbots and AI tools
• Collaborate with Tech to unify support resources
• Own performance metrics and celebrate successes
• Optimize training and development programs
• Manage customer support software
• Mentor individual agents and handle escalated support
• Become an expert on UnitedMasters products and services
• Represent the customer’s voice across the organization
• Help to identify and delegate department projects


UnitedMasters

Customer Support Manager

UnitedMasters

Description

Requirements

Benefits

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