Customer Success Manager

May 10

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PermitFlow

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Construction permit application and management software. Faster and easier permitting for builders.

Building Permits • Construction Permits • Construction Technology • Permit Software • Permits

11 - 50

🔥 Funding within the last year

💰 $31M Series A on 2024-02

Description

• Manage a book of business comprised primarily of contractors and developers in the construction industry and nurturing stakeholder relationships with decision makers and influencers • Own customer rollout, lifecycle management, renewal and expansion for your book of business • Collaborate with our Permit Operations team to onboard clients and ensure their continued satisfaction with the platform • Proactively build and project-manage intervention plans for at-risk customers • Engage with Product and Operations leadership to provide user feedback and play a key role in developing the product roadmap • Collaborate with the Head of Customer Success on internal initiatives, building process and laying the groundwork for future CSMs • The ideal candidate for this role is a proactive team player that is willing to dive in head first in the face of ambiguity, and a customer-first thinker who can rationalize the needs of our customers’ businesses with our own priorities.

Requirements

• 2-3 years of experience within the early stage tech startup space • Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively • Self-motivated and driven, with a passion for building strong customer relationships • Willing to dive in head first in the face of challenges and ambiguity • Experience in the construction industry (and ideally permitting) is a strong plus!

Benefits

• Competitive salary and equity packages • Home office & equipment stipend • Flexible working hours & unlimited PTO • Health, dental, and vision insurance