Pear VC
0 to 1 venture capital. We partner with entrepreneurs from day zero to build category-defining companies.
Venture Capital • Entrepreneurship • Mentorship • Resources
11 - 50
Customer Success Manager (Glide)
April 24
🏢 In-office - Manhattan
Pear VC
0 to 1 venture capital. We partner with entrepreneurs from day zero to build category-defining companies.
Venture Capital • Entrepreneurship • Mentorship • Resources
11 - 50
Description
• Run customer implementations from kickoff to go-live, including requirements gathering, implementation calls, User Acceptance Testing meetings, and bug reporting • Work alongside sales team and founders to help close prospective customers • Oversee customer account management, including formal communications of product updates and roadmaps • Analyze customer data to ideate and recommend new features and enhancements • Maintain an accurate record of all customer interactions and transactions, reporting and escalating issues as needed • Identify and develop new business opportunities with existing clients
Requirements
• Customer-facing experience at an early-stage company • Strong understanding of SaaS business models and large-scale software implementation projects • Excellent communication and negotiation skills • Technical understanding of fintech products • Experience working with agile engineering and design teams
Benefits
• Competitive Compensation • Wellbeing Credits (for US employees) • Lunch on us (for US employees) • Best Tools • Remote-Friendly
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