Product Manager, Client Experience

March 26

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Kickoff

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A modern approach to personal training

Fitness • Nutrition • Wellness • Sleep • Injury Prevention

2 - 10

Description

• Combine product and operations to ensure every client has a life-changing, rewarding experience from the moment they subscribe onward • Drive client retention and client referral by delighting clients so much they recruit friends and family to train with us • Conduct user research, competitive research, and analysis to understand underlying client needs and opportunities to delight • Define product needs for the client app and coach apps and work with our designer to design solutions, including further building out our generative AI tooling • Work closely with Kickoff’s CEO to devise, test, and iterate on the optimal client programming and journey for our target client personas • Manage our customer support team to ensure every support ticket is managed well and to understand and address issues in client experience • Serve as a leadership team member and help to guide Kickoff’s strategy

Requirements

• 6+ years experience with product and operations • Expertise in using both quantitative data (i.e. metrics, analytics) and qualitative data (i.e. user surveys and interviews) to inform prioritization and decisions • You can analyze data yourself by writing SQL queries and using data analysis and event tracking tools • Startup experience • Design and UX skills - you don’t have to be a designer but you do have to be able to think like one • Passion for our mission and intrinsic motivation to bring it about • Excitement about collaborating in person at our Union Sq, NYC office with our awesome team • Startup mindset - you're an owner who’s willing to take risks, test and learn, and move quickly • Willing to work hard with grit and focus • Management experience • Consulting experience • Figma experience

Benefits

• Competitive salary and generous equity • Unlimited vacation policy • 100% covered medical, dental, and vision insurance • Competitive Paid Parental Leave for parents • Free Kickoff training for you and family • The most awesome team to build with!!