SMG - Service Management Group
Enterprise Experience Management
Employee Engagement • Brand Research • Customer Experience • Employee Experience • Experience Management
201 - 500
Client Success Consultant
2 days ago
🏡 Remote – New York
SMG - Service Management Group
Enterprise Experience Management
Employee Engagement • Brand Research • Customer Experience • Employee Experience • Experience Management
201 - 500
Description
• Main contact for restaurant, retail, and service brands • Coordinate and manage experience management programs • Ensure projects are executed smoothly • Establish SMG as a true business partner • Monitor the big picture of programs • Oversee the quality of project deliverables • Deliver presentations to client executives
Requirements
• Bachelor’s degree • At least 2+ years of experience working on multiple projects at once • Experience in customer facing roles with a proven track record of delivering success in client success or a related field • Experience and understanding of the customer experience space and voice of the customer programs within restaurant, retail and services categories • Strong analytical and problem-solving skills • Excellent communication and interpersonal skills • Advanced organizational skills to manage multiple projects and priorities simultaneously • Hands-on experience using Salesforce and client success tools
Benefits
• Fully Remote • Unlimited PTO • Diverse, experienced, friendly team • Equal opportunity employer
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