Technical Support Engineer - US (EAST COAST)
August 29
đ˘ In-office - Manhattan
Description
â˘Technical Support Engineer for the US West region (EST/CST) â˘Drive customer success by helping identify and resolve critical issues â˘Interact directly with customers for software development and operations expertise â˘Hands-on in fixing issues seen by StarTree customers â˘Build strong relationships with customers for exemplary support
Requirements
â˘Must be in the EST or CST, to be considered. â˘Experience in diagnosing, reproducing, and resolving technical issues in complex customer production environments â˘Deep desire to help customers through direct interaction â˘Previous experience working in a startup environment with global customers â˘Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.) â˘Operational knowledge of Java applications â˘Experience with at least one mainstream distributed system â˘Familiarity with streaming systems, such as Kafka, Pulsar, Flume, Flink, Spark, or similar â˘Strong troubleshooting and critical thinking skills â˘Excitement in learning about streaming data and becoming a domain expert in Apache Pinot â˘Experience with cloud platforms such as AWS, GCP, or Azure is a plus â˘Outstanding written and verbal communication skills
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