Customer Success Manager

May 25

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Venn

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The Operating System for Resident Experience

Real Estate • PropTech • Resident Experience

51 - 200

💰 $60M Series B on 2021-06

Description

• As a Customer Success Manager, you will serve as the primary point of contact for our clients and as the voice of the client to our internal teams. You will drive adoption of the Venn platform, ensure programs and campaigns are being executed effectively, and successfully demonstrate value to the client. By being an expert of the Venn platform, you are able to provide a unique level of consultation and inspiration to our clients. Customer Success Managers will work with cross-functional teams including Sales, Support, Product, Implementation, and Data, to accelerate usage, relay client needs, and increase retention.​ This role will impact company expansion goals by focusing on client satisfaction and product utilization.

Requirements

• 2 - 5 years of experience managing customer relationships in B2B SaaS companies • Highly organized with a strong ability to prioritize across multiple projects • Attention to detail and commitment to quality • Effective and top-notch communication skills, both written and verbal, and a high level of comfort connecting with and speaking to new people • Determined and results-oriented • Collaborative team-player • Hybrid in our NYC office

Benefits

• benefits and opportunities for equity