SureDone
Multichannel enterprise platform to seamlessly list, fulfill, and ship orders globally.
eCommerce • Internet Marketing • Websites • Shipping • Multi-channel Selling
11 - 50
SaaS Software Technical Support - Customer Care
12 hours ago
🏢 In-office - Schenectady
SureDone
Multichannel enterprise platform to seamlessly list, fulfill, and ship orders globally.
eCommerce • Internet Marketing • Websites • Shipping • Multi-channel Selling
11 - 50
Description
• Lean software company • Resolving customer issues with web software • Escalating complex issues • Need to communicate technical issues clearly
Requirements
• Great phone skills • Excellent writing skills • Familiarity with Microsoft Excel • Interest in online software • Troubleshooting skills • Search skills with Google • Ability to balance and prioritize tasks • Experience in customer support • Experience with Amazon or eBay • Familiarity with e-commerce software • Skills with HTML and CSS • Ability to read JSON/XML files
Benefits
• health insurance • 401k • disability • life insurance • more
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