Technical Support Engineer

September 5

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Lattice

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Lattice is a people success platform that empowers leaders to build engaged, high-performing teams & winning cultures.

HR Software • Performance Management • People Ops • Human Resources • Employee Development

501 - 1000

Description

• Provide expert technical assistance and troubleshoot customer issues • Keep in close contact with customers for technical support topics • Independently manage technical cases for prompt resolution • Improve processes focusing on data insights • Support prioritization of engineering bugs and tasks • Lead product feedback projects for operational efficiency • Be a dedicated product partner with Engineering and Product team • Part of on-call incident response team for resolution communication

Requirements

• Stellar communication skills to translate technical information into solutions • Genuine passion for customer success • Leverage data insights and feedback for quality improvement • Thrive on process improvement initiatives • Prior experience in HR technology, particularly in HRIS and/or payroll • Proactive in identifying and implementing effective solutions • Robust skills in SQL, integrations, and database administration

Benefits

• Medical insurance • Dental insurance • Vision insurance • Life, AD&D, and Disability Insurance • Emergency Weather Support • Wellness Apps • Paid Parental Leave • Paid Time off inclusive of holidays and sick time • Commuter & Parking Accounts • Lunches in the Office • Workplace Amenities Stipend • Internet and Phone Stipend • One time WFH Office Set-Up Stipend • 401(k) retirement plan • Financial Planning • Learning & Development Budget • Sabbatical Program • Invest in Your People Fund