Graphite
Fast, simple code review for fast-moving engineering teams. We're hiring: https://jobs.lever.co/joingraphite
11 - 50
Support engineer
September 5
🏢 In-office - Manhattan
Graphite
Fast, simple code review for fast-moving engineering teams. We're hiring: https://jobs.lever.co/joingraphite
11 - 50
Description
• Graphite is growing rapidly, we're looking for a highly motivated support engineer to help us scale our customer support & sales effort. • Rethinking the way fast-moving software engineering teams write and review code every day is no small feat, and we believe that the best solutions are built when most talented, ambitious, and dedicated people with diverse backgrounds come together. • Be an early member of our business team and have an outsized impact on Graphite’s future scale and growth. • Spearhead the development and implementation of our customer support and support engineer function, including building our team from the ground up and perfecting our communications to customers and product demos. • Provide exceptional support to our customers via multiple channels, addressing inquiries and resolving issues in a timely and professional manner, and build strong relationships over time while educating customers on our platform. • Learn and iterate on our product demo script and procedure, taking input from existing customers and sales prospects. • Capture and record the most common technical support questions on Graphite, and create tools or systems to categorize and translate common questions into improved docs or educational materials. • Create scalable processes that others can follow, build strong cross-functional relationships & help to define a strong support team culture.
Requirements
• Demonstrated track record of supporting customers of developer tools, with 3-6 years of experience in similar roles • An engineer with previous technical troubleshooting and/or programming experience • Excellent written, verbal, and visual communication skills • Organized, quantitative, and iterative - constantly tracks, measures, and improves upon their own processes • Scrappy and autonomous - solves problems independently and efficiently • Ownership mentality - demonstrated willingness to go above and beyond & roll up your sleeves to achieve desired outcomes
Benefits
• Competitive comp: ($140k-170k salary + equity) • Health and wellness: Top-tier health, dental, and vision coverage and 16 weeks paid parental leave for new parents. • Time to decompress: 4 weeks of vacation a year plus all federal holidays. • Relocation expenses: We're happy to help with your relocation expenses! • The team that eats together: Company-paid lunch, dinner, and coffee during workdays. • Commuter perks: Unlimited MetroCard for NYC rides. • 401(k): Helps you save for retirement.
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