Senior Account Manager

August 27

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Tekscape, Inc.

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Tekscape guides and supports North American businesses through their digital transformation today into tomorrow.

Collaboration • Managed Support • Virtualization • Desktop/Server Support • Cloud Services

51 - 200

Description

• Manage day-to-day client success KPIs driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. • Develop strong relationships with clients and understand their business’s needs, challenges, and goals. • Regularly meet with clients in-person and conduct Business Reviews. • Identify opportunities to optimize the client lifecycle from onboarding through renewal. • Work closely with teams across the organization to achieve high renewal rates with our customers. • Manage recurring cadence with clients to understand each client’s desired outcome from TEKSCAPE’s services. • Proactively follow up with customers to ensure a positive experience through Net Promoter Score and transactional CSAT surveys.

Requirements

• BA/BS degree in business or related field and/or equivalent experience • 7+ years of Customer Success/relationship management experience • Ability to interpret sales orders, SOWs, and invoices. • Excellent organizational and communication skills including client-facing interaction. • Broad knowledge of Microsoft Office products. • Ability to build C-level relationships at customers and across our organization. • Ability to grasp strong technical concepts and communicate them simply to customers. • Eagerness to learn new technologies and concepts. • Driven, self-motivated, enthusiastic and with a 'can do' attitude.

Benefits

• Excellent Benefits (including medical, dental, vision, life insurance, /FSA) • Paid Parental Leave (NYS Paid Family Leave) • 401(k) plan with matching company contribution • Vacation/ Paid Time Off / Sick Leave • Professional Development Programs • Employee Referral Programs • Fitness/Wellness Perks through Justworks • Corporate-Branded Swag & MORE