True Care is a licensed home care agency providing personalized care to families throughout New York City and Westchester County since 2009. It is our mission to raise the standard of home care services by offering the highest level of care and maintaining excellence in staff, procedures, and responsiveness. We deliver seamless continuity of care by working directly with New York MLTC, CHHA, and hospice companies. Our in-home and care programs include home health aide assistance, specialized memory care, post-stroke care, home infusion therapy, appointment and procedure escort, private duty nursing, hospice and palliative care, and consumer-directed assistance (CDPAP). 
Our passionate dedication to our clients sets True Care apart.  We work with our clients individually to ensure their satisfaction and comfort with the paraprofessionals caring for them.  It is our mission to continue to raise the standard of homecare services.

We are committed to providing the highest level of care by maintaining excellence in staff, procedures and responsiveness.  The True Care team is comprised of healthcare professionals and paraprofessionals experienced in caring for the aging and disabled population. Our carefully selected caregivers complete a multiphase training program that helps them become extraordinary home care professionals.  

Many of our highly skilled staff are bilingual, enabling us to better serve the Spanish, Chinese, Creole, French and Russian speaking communities.

True Care Home Care

Recruitment

Coordinate caregiver placement for True Care's home health services.

• The Office Admin/Representative is responsible for coordinating caregiver placement and visit confirmations.
• Responsibilities include creating and maintaining staff schedules and ensuring quality service.
• Strategically coordinate placement of services between clients and caregivers.
• Successfully maintain a caseload of 80-90 patients.
• Effectively utilize available resources for communication with caregivers.
• Participate in departmental trainings and assist the Team Lead with coverage.
• Communicate openly with staff regarding scheduling and attendance.
• Verify caregivers’ attendance and prioritize staffing cases.
• Handle and respond promptly to calls, emails, or faxes regarding patient status.

Home Care Staffing Coordinator - White Plains (Bilingual: Spanish)

Customer Support

Assist caregivers through the application process and facilitate client care setup.

• The Clerical/Administrative Assistant works closely with our HHA Recruitment team.
• He/she is the first point of contact for chosen caregivers to guide them through the application process efficiently.
• The Scheduling coordinator works closely with the CDPAP team and potential clients to help facilitate setting up care for members enrolled with True Care Home Care.
• He/she is responsible for processing referrals received from all referral sources to ensure potential patients can enroll in home care services in a timely fashion.

Customer Service Representative (Bilingual: Chinese)

Social Media Manager

Drive social media presence and support digital campaigns for underserved communities.

• The Social Marketing & Marketing Specialist plays a critical role in driving our brand's social media presence.
• Assist in developing and implementing multi-channel marketing campaigns that complement the creative directions.
• Conduct in-depth market research and analysis to provide actionable insights.
• Develop and execute lead generation programs that effectively convert interest into measurable outcomes.
• Assist in managing marketing aspects of events and tradeshows.
• Monitor and report on the effectiveness of marketing campaigns using key metrics.

Social Media & Marketing Specialist

Coordinate caregiver placement and ensure quality home healthcare services.

• The CDPAP Scheduling Coordinator coordinates caregiver placement and visit confirmations
• Responsibilities include maintaining staff schedules and confirming attendance
• Case management for assigned caseload ensuring quality service
• Handle communication with caregivers, patients, and their families
• Verify caregivers’ attendance and handle no-shows, call-outs, or missed visits
• Maintain patient confidentiality and participate in case conferences and orientation

Home Care Staffing Coordinator - (Bilingual: Spanish))

Human Resources

Manage personnel development and HR policies for a licensed home care agency.

• Manage office personnel development
• Ensure human resources policies are effective and aligned with business objectives
• Lead HR practices that emphasize a high-performance culture
• Support employee development and onboard procedures

Director of Human Resources

Account Executive

Develop partnerships and leads for home healthcare client referrals.

• The Home Care Marketing Representative is responsible for developing, maintaining and strengthening relationships on the field with new and existing referral sources
• He/she is the key member of our business development team and helps to lead the creation and implementation of referrals that will increase patient census, branding and company awareness

Home Care Sales Representative - Bilingual Russian

Compliance

Ensure compliance with New York State regulations in home healthcare operations.

• The Home Care HR Coordinator is responsible for ensuring through regularized auditing that True Care is adhering to all relevant governing bodies to its business by the New York State
• The Compliance Auditor is communicating with all Branch Offices to ensure ongoing compliance and DOH guidelines
• Responsibilities include: Documentation, Communication, Reporting and Tracking

Home Care Compliance Coordinator

Recruit qualified caregivers for home healthcare services.

• The Caregiver Recruiter is responsible for recruiting qualified applicants to provide our patients with Home Health Aide services.
• He/she is responsible for ensuring quality caregivers are identified and screened to meet the needs of the company in order to provide the best quality care to our patients
• Conduct research and proactively source candidates through various recruiting outlets such as HubSpot, Medflyt and Indeed on a daily basis for job placement
• Review, analyze and ensure fulfillment of staffing needs for our recruiting teams
• Make connections with Home Health Aide Schools and develop presentations to the staff as well as the students of HHA schools, programs, grant bases and caregiver application programs
• Participate in recruiting/hiring events, job fairs, and street fairs to attract HHAs to the company; ensure we are competitive in the industry to ensure the highest level of applicants
• Recruit through various outlets including social media platforms to increase caregivers census
• Consistently meet monthly quotas for new caregiver applicants
• Develop strong, long-standing relationships with the caregivers
• Create and place ads that will inspire top notch caregivers to work for our company
• Research techniques used successfully by other companies and make suggestions to strengthen the recruiting process
• Undertake recruiting project tasks as required

True Care Home Care Jobs in New York City