Vendelux
Find better B2B events, faster. Search for your clients, track competitors and maximize event marketing ROI.
11 - 50
Customer Success Associate
August 20
🏢 In-office - Manhattan
Vendelux
Find better B2B events, faster. Search for your clients, track competitors and maximize event marketing ROI.
11 - 50
Description
• Manage the onboarding process and provide support to our customers • Reduce churn and help our customer base get to Net Revenue Retention • Develop internal processes and bring CSM best practices to our team • Analyze customer insights from Vendelux data • Be the voice of the customer with sales and product
Requirements
• 1 years of experience in a Customer Success • At least 1 year of experience in a high-growth SaaS company • Great team member who contributes to our culture and our business • Takes ownership and demands excellence from themselves and others • Likes a fast paced environment and is a quick learner • Results-driven and can prioritize activities with the greatest impact • Proven track record of overcoming challenges and showing progress • Upsell abilities are a bonus but not required
Benefits
• Competitive base salary and bonus • Healthcare covering medical, dental and vision • Work from our NYC HQ • Unlimited PTO plus two company-wide shutdowns during the July 4th week and the Christmas – New Years week
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