Client Success Manager, Enterprise
August 27
🏢 In-office - Manhattan
Description
• Establish consultative and trusted relationships with clients • Ensure client expectations are exceeded consistently • Drive upsell opportunities into Yext’s existing client base • Transition new clients into the company seamlessly and create consistent process across all clients • Develop best practices and process strategies • Understand client business goals and anticipate future needs to deliver optimal solutions • Drive planning sessions to ensure client is able to fully leverage Yext to meet their performance and operational efficiency goals • Conduct quarterly business reviews and check in points with key clients • Phenomenal communication skills and organized project management • Elicit client feedback to act as internal advocate for our clients • Communicate regularly with the customer to evaluate satisfaction
Requirements
• BA/BS degree or similar college level education • 2+ years of experience in Digital/Technology Account Management • Superior client service and relationship skills • Strong analytical and problem-solving skills • Experience in data analysis and Excel work • Leadership in developing world class client presentations/QBR leadership • Ability to thrive in a fast pace environment with tight deadlines • Die hard drive to make clients successful
Benefits
• Medical, dental and vision benefits • Life insurance • Short term and long-term disability • 401(k) retirement plan • Vacation and sick leave • Equity (stock) based compensation • Variable pay programs based on performance
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