Customer Experience Associate

August 20

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Keeping Small Business in Business

small business payments • accounts payable • accounts receivable • online payments • business to business payments

501 - 1000

Description

• Provide outstanding support experiences to customers through Phone, Email, and live chat • Switch between communication channels as necessary • Prioritize customer needs and resolve issues efficiently • Collaborate with internal teams to resolve tickets • Improve product by understanding support-related trends • Work cross-functionally to address customer product issues • Document all customer support inquiries

Requirements

• 2+ years of relevant customer service experience supporting customers through Phone and Live Chat • Expertise in clear, confident communication for handling financial transactions • Skilled in managing multiple chat interactions calmly and empathetically • Passionate about knowledge acquisition and complex problem-solving • Customer obsession and centricity • Ability to stay patient in a fast-paced startup environment • Experience using Zendesk is a plus • Bonus points for experience with small businesses or tech startups • Commitment to working in the NYC office at least 3 times per week

Benefits

• Competitive compensation packages including annual salary range of $61,000 - $72,000 • Medical, dental, vision with 100% coverage • 401K matching and stock options • Holistic wellness approach • Competitive vacation time, sick days, holidays, parental leave, and wedding days • Fully stocked kitchens and weekly Seamless stipend • Collaborative office culture in NYC or Denver • Professional and personal growth opportunities