Search  6 junior  and work in the Big Apple 🍎

Customer Success Manager

For over 30 years LINQ has been on a mission to empower central office heroes who make K-12 districts and schools stronger. LINQ improves efficiency, optimizes performance, and manages compliance through its suite of administrative, financial, and nutritional solutions to allow educators to make a bigger impact for their staff, students, and communities. LINQ is the first company to deliver a full suite of integrated solutions to manage K-12 operations.

LINQ

Manage client success in K-12 education software through digital channels.

• Webinar Hosting: Plan, organize, and host webinars to educate clients on product features, best practices, and industry trends. Ensure webinars are engaging and provide valuable insights to participants.
• One-to-Many Communications:Develop and execute one-to-many communication strategies, including email campaigns, newsletters, and digital content, to keep clients informed and engaged.
• Automated Campaigns: Build and manage automated check-insand engagement campaigns to nurture client relationships and drive product adoption and satisfaction.
• Payment Adoption:Assist clients in adopting and optimizing payment solutions, ensuring they leverage all available features to streamline their payment processes.
• Services Upsells:Identify opportunities for upselling additional services and solutions. Present these opportunities effectively to clients through digital channels and support them in realizing the benefits.
• Client Escalation Management:Manage client escalations effectively, coordinating with internal teams to resolve complex issues. Oversee escalation processes and ensure timely and effective resolution.
• Product Enablement:Facilitate product enablement by creating and delivering digital training materials, guides, and resources that help clients fully utilize and benefit from our products.
• Customer Community Moderation:Moderate and engage with the customer community through digital forums, social media, and other online platforms. Foster a positive and supportive environment for clients to share insights and seek support.
• Newsletter Content Stakeholder:Act as the primary stakeholder for newsletter content creation. Collaborate with internal teams to develop and curate content that aligns with client needs and company objectives.
• Customer Office Hours:Host and manage regular virtual office hours to provide clients with direct access to support and guidance on product-related questions and issues.

Associate Client Success Manager

Frequence is a leader in local advertising sales automation. Unlike other workflow software, Frequence is the most complete system on the market, connecting all aspects of digital advertising—sales, operations, and reporting—from beginning to end. We create smart, focused campaigns based on performance data from thousands of local and national media campaigns to level the playing field and make programmatic ad buying possible for smaller local businesses. 

Frequence is a Top Workplace! Our people-first culture and distinctive mission set us apart from others in the industry. We are a team of 200+ engineers, managers, salespeople, developers, and designers who are passionate about using human ingenuity and innovative technology to solve real problems for the digital advertising industry. 

Frequence is proud to be Certified as a Great Place to Work. We are also honored to be recognized by Bay Area News Group as a Top Workplaces Company for 2020 & 2021. And, Frequence ranked as one of the USA's fastest-growing private companies by Inc. Magazine. Join us and let’s see what we can build together.

Frequence

Drive client success for Frequence's digital marketing platform.

• Drive success and own the client lifecycle of valued clients
• Provide digital strategy, sales support, and campaign management
• Deliver outstanding training and communication experiences
• Build and maintain day to day communication process for clients
• Coordinate with internal teams to troubleshoot issues
• Develop understanding of client’s business needs for partnership growth
• Collaborate across the organization to ensure successful delivery of services
• Analyze platform usage data for insights

Client Success Manager

Customer Success

Yext (NYSE: YEXT) helps organizations answer every question about their business. Yext's Answers Platform collects and organizes content into a Knowledge Graph, then leverages a complementary set of products — including Listings, Pages, Reviews, and Search — to deliver relevant, actionable answers wherever customers, employees, and partners look for information. For over 15 years, thousands of companies worldwide have trusted Yext to create seamless content-driven experiences at scale across search engines, websites, mobile apps, and hundreds of other digital touchpoints. Learn more at yext.com.

Yext

Manage client relationships and ensure engagement with Yext's digital presence platform.

• Establish consultative and trusted relationships with clients
• Ensure client expectations are exceeded consistently
• Drive upsell opportunities into Yext’s existing client base
• Transition new clients into the company seamlessly and create consistent process across all clients
• Develop best practices and process strategies
• Understand client business goals and anticipate future needs to deliver optimal solutions
• Drive planning sessions to ensure client is able to fully leverage Yext to meet their performance and operational efficiency goals
• Conduct quarterly business reviews and check in points with key clients
• Phenomenal communication skills and organized project management
• Elicit client feedback to act as internal advocate for our clients
• Communicate regularly with the customer to evaluate satisfaction

Client Success Manager, Enterprise

FundApps provides automated compliance monitoring services to financial institutions, including some of the world’s largest asset managers, hedge funds and investment banks. FundApps is used to monitor over $14 trillion in client assets every day.

FundApps tackles the three biggest issues many compliance teams face when determining their responsibility to disclose: keeping track of international regulation, interpreting it correctly and accurately aggregating exposure across portfolios.

Our services: Shareholding Disclosure (major shareholding / beneficial ownership, short selling, takeover panels), Position Limits (exchange-based limits, with data sourcing and netting & aggregation) and Sensitive Industries (pre-approval and post-notification limit monitoring, and hard-stop and issuer-specific limits). 

We deliver a managed service to our clients, pairing innovative technology with legal knowledge from our dedicated team of compliance experts. Our compliance experts stay up-to-date with over 400 rules in 100+ jurisdictions, providing rules and legal content that let our clients make disclosures faster and more accurately than ever before.

Yearly upgrades, server costs and maintenance fees for traditional software are all made redundant with our single yearly subscription fee and seamless, daily updates mean clients are always using the latest and greatest version of our service.

We've received multiple awards for our innovation, including being listed in the FinTech50 (50 most ground-breaking FinTech start-ups in Europe) two years in a row. We’re also a member of TechCity UK’s FutureFifty, an industry group containing 50 of the UK’s most disruptive and promising technology startups.

FundApps is always looking for talented people, so if you'd be interested in working for a bleeding-edge RegTech company then have a look at our open positions at:

http://www.fundapps.co/about-us/join-our-team

FundApps

Ensure client success by enhancing understanding and adoption of FundApps' products and services.

• Ensure clients get the most value from our products and services.
• Establish best practices for client success and foster strong relationships.
• Recognize clients with growth potential.
• Ensure client interactions are accurately recorded in our CRM.
• Gather and analyze data to assess client health and mitigate churn risks.
• Collaborate with Product and Regulatory Content teams to convey client needs.
• Develop expertise in our products and commit to ongoing learning.

Founded in 2009, TeamSnap has taken the organization of youth, recreational and competitive sports into the 21st century. 24 million coaches, administrators, players, and parents use TeamSnap’s web and smartphone apps to sign up, schedule, communicate and coordinate everything for the team, the club and the season. TeamSnap team, club and league management software makes organizing sports as simple as click, tap and go. For more information, please visit www.teamsnap.com.

Download the app:
-Android: https://bit.ly/3E7AEZe
-iOS: https://apple.co/3DZJSXD

Our twice-weekly newsletter is your source for the latest tips, news, and deals from TeamSnap. Sign up today at https://accounts.teamsnap.com/settings/preferences

TeamSnap

Manage and support agency & brand advertising clients' marketing campaigns.

• As a member of our client success team, you will help project manage and execute our onsite and digital marketing campaigns from kickoff to completion.
• Build strong and rewarding relationships with clients through onboarding and providing thought leadership during the management of all aspects of campaign execution.
• You are the quarterback for all of your accounts and the clients trust you to make their campaigns a roaring success.

FiscalNote (NYSE: NOTE) is the leading technology provider of global policy and market intelligence. By uniquely combining AI technology, actionable data, and expert and peer insights, FiscalNote empowers customers with mission-critical insights and the tools to turn them into action. Home to CQ, Equilibrium, FrontierView, Oxford Analytica, VoterVoice, and many other industry-leading brands, FiscalNote helps organizations stay ahead of rapidly evolving political, corporate, and regulatory environments. To learn more about FiscalNote and its family of brands, visit FiscalNote.com and follow @FiscalNote.

FiscalNote

Manage client accounts to drive product adoption and usage for policy-focused clients.

• Manage a portfolio of accounts, ensuring their training and account configuration needs are met and lead to product adoption and renewal
• Demonstrate mastery in all products within the Public Policy/Issues Management and Advocacy lines of business (currently 5 core products)
• Deliver on-site (as applicable) and webinar training for our full product suite across all clients
• Leverage ChurnZero to proactively focus on customers to reduce risk and drive product adoption
• Analyze clients’ current usage of products and suggest 'best practices' that increase customer efficiency and effectiveness
• Build and maintain strong relationships with influential site contacts at assigned client organizations to ensure customer satisfaction
• Understand the challenges and pain points of a client and be able to translate how our tools can help solve those

Search  6 junior  and work in the Big Apple 🍎. Associate Client Success Manager. Client Success Manager. Client Success Manager, Enterprise