Crisis Text Line is a nonprofit organization that provides free, 24/7, high-quality text-based mental health support and crisis intervention in English and Spanish. 

Since its launch in 2013, Crisis Text Line has engaged in more than 7.5 million crisis conversations and trained over 55,000 volunteers to support people in their moments of need. Crisis Text Line is committed to creating an empathetic world where nobody feels alone. Individuals seeking confidential support can connect with us via text. To be connected to a live, trained volunteer Crisis Counselor, text SHARE or APOYO to 741741 🇺🇲 🇨🇦. 

Additional information, including how to become a volunteer or how to support Crisis Text Line through donations or partnerships, is available at www.crisistextline.org.


Crisis Text Line

Account Manager

Manage corporate partnerships for Crisis Text Line's financial sustainability.

• Crisis Text Line provides free, 24/7 text-based mental health support
• The Business Development team is responsible for supporting the financial sustainability of the organization
• As Partnerships Manager, you will provide best-in-class account management to a portfolio of corporate partners
• You will lead efforts in converting and managing new smaller corporate partners

Partnerships Manager

Product Manager

Own a substantial part of the Product ecosystem to drive our AI-enabled SaaS platform.

• Crisis Text Line's mission is to promote mental well-being for people wherever they are.
• We aim to make crisis support available to a global audience.
• Our technology powers our US operations, as well as those of our international partners.
• We need an exceptional Product Manager who can own a substantial part of our Product ecosystem that will drive our next generation AI-enabled global enterprise SaaS platform.
• As a Product Manager, you will play a pivotal role in shaping the future of human-delivered, technology-enabled crisis support.

Staff Product Manager

Analytics Engineer

Guide the creation of a world-class dashboard product to promote mental well-being.

• Deliver the most trusted, innovative, and easy-to-use Crisis Care Platform in the industry and drive unprecedented levels of growth for people in need worldwide.
• Ensure that every user feels a sense of community on our platform, allowing us to build trust, and grow our impact.
• Enable our global affiliates to power their crisis support operations in an efficient and dynamic environment
• Provide a services/API-first architecture based on federated sources of data and infuses predictive insights (ML and otherwise) in every aspect of our Platform and Experience.
• Create data products that quantify the quality of our products in the effort to foster crisis support across the globe.

Staff Analytics Engineer

Counselor

Provide crisis intervention support and guidance for remote volunteers in mental health.

• Provide real-time guidance to remote volunteer Crisis Counselors
• Assist with high-risk situations including active rescues and mandatory reports
• Foster supportive experiences for texters and Crisis Counselors

Crisis Counselor Supervisor - Bilingual (English/Spanish) Part-Time

Provide guidance and support for volunteer counselors at Crisis Text Line.

• Crisis Text Line provides free, 24/7, high-quality text-based mental health support and crisis intervention.
• Supervisors provide real-time guidance to remote volunteer Crisis Counselors.
• You’ll take conversations with texters when needed and assist with high-risk situations.
• You are self-motivated, effective at multitasking, and an effective communicator.
• You will perform active rescues and monitor volunteer counselor conversations for quality support.
• You must possess problem-solving skills and be tech-savvy.


Crisis Counselor Supervisor - Part Time

Site Reliability Engineer

Ensure reliability and scalability of a text-based mental health support platform.

• As a Staff Site Reliability Engineer, you will ensure the reliability, scalability, and security of our platform.
• Help architect, build, scale, and maintain the tooling that supports our engineering teams.

Staff Site Reliability Engineer

Data Engineer

• Seeking a highly skilled Data Engineer with experience in building, managing, and optimizing data pipelines
• Collaborate with cross-functional teams, design scalable data solutions, and contribute to continuous improvement of data infrastructure
• Responsible for implementing and maintaining data solutions on AWS and Databricks platforms
• Proven track record of delivering high-quality results in a fast-paced environment, with focus on innovation and continuous improvement


Crisis Text Line Jobs in New York City

Crisis Text Line

Partnerships Manager

Crisis Text Line

Staff Product Manager

Crisis Text Line

Staff Analytics Engineer

Crisis Text Line

Crisis Counselor Supervisor - Bilingual (English/Spanish) Part-Time

Crisis Text Line

Crisis Counselor Supervisor - Part Time

Crisis Text Line

Staff Site Reliability Engineer

Crisis Text Line

Senior Data Engineer

Crisis Text Line