Customer Success Manager
March 16
🏢 In-office - Manhattan
Description
• Act as the best possible partner to customers by providing training, troubleshooting, and developing tutorials • Collaborate with internal stakeholders to prioritize feedback and set account direction • Develop expert-level knowledge of Uncountable and educate users on new features • Create scalable processes for actionable insights and process improvements • Establish and share best practices with the company to drive continuous growth
Requirements
• 1+ years of experience in Implementation or Customer Success for B2B SaaS products • Customer-first mindset with strong communication skills • Quick learner with the ability to handle multiple tasks • Ability to communicate customer needs with internal stakeholders • Strong teamwork and information distillation skills • Thrive in fast-paced work environments • Enjoy technical concepts and complex challenges • Willingness to travel • Preferred: Passion for science, chemistry, or artificial intelligence • Preferred: Aptitude for statistics, mathematics
Benefits
• Competitive salary of 110-150K + Equity • Opportunity to work with diverse platform users across various industries • Fast-paced and dynamic work environment • Travel opportunities
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