Senior Customer Success Manager
June 3
🏡 Remote – New York
Description
• Monitor and maximize the customer’s health and savings to ensure customer success • Own a book of business, expansions and renewals, contract negotiations • Build a strong relationship with each customer • Proactively conduct meetings with customers to gauge ongoing engagement and support regularly (weekly, monthly, or quarterly), tailored to the size and scope of their contracts • Single point of ownership for all things related to customer success (including level 1 support, contract negotiations, upsells, feature feedback, etc.) • Conduct the technical monitoring of customer health • Ability to work with customers in multiple timezones
Requirements
• 4+ years of experience in customer-facing roles, negotiating renewals and upsells in high-tech/SaaS space • Excellent communication skills • Operating with a great sense of ownership, urgency • Organized, hands-on, and detail-oriented • Resilient • Able to negotiate balanced renewals and expansions that profit our business while shepherding the deal through legal negotiation • Follow-up skills preventing important actions from falling through the cracks • Savvy with Hubspot, Slack, and Google Suite • Excited about creating a customer success playbook
Benefits
• Competitive salary packages • Equity • Home office stipend • Comprehensive medical, dental, and vision benefits • 401k retirement program • Annual company offsite (this year the team met up in Cancún, Mexico!) • Paid time off • Paid parental leave
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