Customer Success Senior Manager
August 27
🏡 Remote – New York
Description
• Build and lead Customer Success Team. • Customer Relationship Management. • Customer Onboarding and Adoption. • Customer Advocacy. • Retention and Growth Strategies. • Performance Management. • Cross-Functional Collaboration. • Continuous Improvement.
Requirements
• Bachelor’s degree in Business Administration, Marketing, or a related field. • At least 8-10 years of experience in customer success or a related field, with a proven track record of leading a customer success team in a technology-driven environment. • Strong understanding of customer success metrics and the ability to link them to business outcomes. • Excellent interpersonal and communication skills, with the ability to build relationships and influence both customers and internal stakeholders. • Demonstrated ability to manage and inspire a team in a dynamic and fast-paced setting. • Proficient in CRM and Customer Success software platforms such as Salesforce or Hubspot.
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